We want you to shop with confidence, which is why we offer a 30-day risk-free refund if you're not completely satisfied with your purchase. To initiate a return, simply contact our support team within 30 days of delivery with your order number. We’ll then provide you with further return instructions. The jewellery must be in its original packaging, and in resellable condition to qualify for a refund. Once we receive and inspect your return, we’ll process your refund within 3-5 business days back to your original payment method. If you have any concerns, our friendly customer support team is always happy to assist!

We are committed to replace or repair any piece that has suffered a manufacturing defect - such as a missing stone or damaged prongs setting - withing 2 years of receipt at no extra cost.

Our pieces are crafted with durability in mind and are made using high-quality gold and stainless steel, going through an electroplating process to resist tarnishing. However, to ensure longevity, we recommend avoiding exposure to water, perfumes, and harsh chemicals. We also offer a 2-year warranty on all our jewellery, so if anything happens, we've got you covered! (Please note, this warranty does not cover any damages associated with improper care of the jewellery, such as exposure to water, perfumes, harsh chemicals, abrasion, and a lack of regular maintenance).

We take pride in offering high-quality jewellery made from premium materials like 18K gold, sterling silver, and ethically sourced gemstones. These materials are from certified suppliers and come with authenticity reports upon request. Each piece goes through a strict quality control process before shipping. Plus, we offer a 30-day risk-free return policy so you can shop with confidence.

Yes! Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your package’s journey. If you haven’t received a tracking update within 2-4 business days, feel free to contact our support team.