We want you to shop with confidence, which is why we offer a 30-day risk-free refund if you're not completely satisfied with your purchase. To initiate a return, simply contact our support team within 30 days of delivery with your order number. We’ll then provide you with further return instructions. The jewellery must be in its original packaging, and in resellable condition to qualify for a refund. Once we receive and inspect your return, we’ll process your refund within 3-5 business days back to your original payment method. If you have any concerns, our friendly customer support team is always happy to assist!

We are committed to replace or repair any piece that has suffered a manufacturing defect - such as a missing stone or damaged prongs setting - withing 2 years of receipt at no extra cost.

No worries! We offer a 30-day risk-free return and exchange policy. If you're not 100% satisfied with your purchase, simply return it within 30 days for a refund or exchange.

Our pieces are crafted with durability in mind and are made using high-quality gold and go through an electroplating process to resist tarnishing. However, to ensure longevity, we recommend avoiding exposure to water, perfumes, and harsh chemicals. We also offer a 2-year warranty on all our jewellery, so if anything happens, we've got you covered! (Please note, this warranty does not cover any damages associated with improper care of the jewellery, such as exposure to water, perfumes, harsh chemicals, abrasion, and a lack of regular maintenance).

We take pride in offering high-quality jewellery made from premium materials like 18K gold, sterling silver, and ethically sourced gemstones. These materials are from certified suppliers and come with authenticity reports upon request. Each piece goes through a strict quality control process before shipping. Plus, we offer a 30-day risk-free return policy so you can shop with confidence.

Yes, we strive to ensure that every piece of jewellery you receive looks just like the photos on our website. All product images are taken in regular lighting with minimal colour-correction to showcase the true colors, textures, and sparkle of our jewellery. This is why we are confident enough to offer a 30-day risk-free refund policy, so you can be confident that what you see is what you get! Furthermore, if you’d like additional photos or videos before purchasing, feel free to reach out to our team, and we’ll be happy to help!

Absolutely! We use SSL encryption and trusted payment gateways (including major credit cards) to ensure your personal information stays safe. Your data is never stored or shared.

Yes! Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your package’s journey. If you haven’t received a tracking update within 2-4 business days, feel free to contact our support team.